CCI Ethiopia, a local branch of CCI Global, one of the largest business outsourcing (BPO) companies in Africa, is set to resume operations after a temporary shutdown at the end of last year. CCI Ethiopia previously employed over 100 Ethiopians.
CCI Global’s previous operations in Ethiopia focused on providing customer support for “CCI’s major US e-commerce clients.” According to former CCI Ethiopia employees who wished to remain anonymous because they are not allowed to speak to the media, their clients included Shutterfly and Instacart.
Shutterfly is an American photography, and image-sharing company while Instacart is a same-day delivery company based in San Francisco with a valuation of $9.3 billion in 2023.
Tadiwos Tefera, CEO of MMCY Tech, a local BPO firm and a partner of CCI Ethiopia, confirmed the company’s return and plans to “revamp their operation.” While Tadios declined to disclose the specific reasons for the shutdown, he clarified that it was not a permanent closure but rather a “ramping down,” with the upcoming relaunch signifying a “ramping up.”
CCI Ethiopia is planning a comeback with the initial hiring of around 70 employees. The success of this initial phase will determine further expansion plans in late 2024 and early 2025.
According to sources close to the case, despite failing to issue an official communiqué regarding the shutdown, the company provided a three-month severance package to employees when they were laid off.
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